TABLE OF CONTENTS
Chapter One - Cultural Intelligence (CQ): An Overview
- Performance Skills
- Changing Realities
- Culture: Differences and Similarities
- Understanding Cultural Intelligence
- Initial Self-assessment
- Understanding the Importance of Cultural Intelligence
- Identifying Nine Megaskills
- Understanding the Bottom-line Importance of Cultural Intelligence
- Cultural Intelligence Myths
- Identifying Three Key Strategies for Developing Cultural Intelligence
- #1 Assessing My Cultural Intelligence
- #2 Taking Responsibility for My Learning
- #3 Optimizing My Leaning
- A Look Back: I Have Learned
Chapter Two - CQ Megaskill: Understanding My Cultural Identity
- Performance Skills
- Introduction
- What is Cultural Identity?
- Individualistic and Collectivistic Views
- The Importance of Ethnicity
- Understanding the Complexity of Cultural Identity
- Understanding Cultural Identity Development
- Understanding Why Cultural Identity Matters
- Being Aware of My “Cultural Silo”
- Having Knowledge of Key Cultural Identity Issues
- The Bottom Line
- A Look Back: I Have Learned
- Individual Action Plan (IAP)
Chapter Three - CQ Megaskill: Checking Cultural Lenses
- Performance Skills
- Introduction
- The Nature of Culture
- Subcultures
- Organizational Culture
- Adjusting My Cultural Lenses at Work
- Understanding the Impact of Cultural Lenses
- Becoming Aware of Our Own Culture
- Recognizing the Consequences of Cultural Encapsulation
- Identifying Different Cultural Truths
- Making Cultural Adjustments
- Seeing and Appreciating Commonalities
- Respecting a Variety of Cultural Lenses
- Critically Evaluating Assumptions
- Understanding the Limitations of the Golden Rule
- The Bottom Line
- A Look Back: I Have Learned
- Individual Action Plan (IAP)
Chapter Four - CQ Megaskill: Global Consciousness
- Performance Skills
- Introduction
- Understanding Globalization
- What Is Global Consciousness?
- Increasing Awareness of Cultural Differences
- Questioning Assumptions
- Becoming a Global Communicator
- Recognizing Ethnocentrism
- Practicing Critical Cultural Relativism
- Showing Respect for Diverse World Views
- Optimizing Global Teamwork
- Creating Global Websites
- Minimizing Culture Shock
- Doing Your Homework
- The Bottom Line
- A Look Back: I Have Learned
- Individual Action Plan (IAP)
Chapter Five - CQ Megaskill: Shifting Perspectives
- Performance Skills
- Introduction
- Taking the Role of the Other
- Shifting Cultural Perspectives
- The Cultural Dimension of Emotions
- EQ
- Sensitivity to the Other
- Showing We Are Trying To Understand
- Awareness of History
- Listening and Responding Effectively
- Developing Multiple Consciousness
- Interpreting Symbols
- Stepping Outside of Our Comfort Zones
- Applying Ethnorelative Ethics
- Getting Up Close and Personal
- The Bottom Line
- A Look Back: I Have Learned
- Individual Action Plan (IAP)
Chapter Six - CQ Megaskill: Intercultural Communication
- Performance Skills:
- Introduction
- The Process of Communication
- Recognizing Different Forms of Nonverbal Communication
- Understanding Communication Styles
- The Nature of Intercultural Communication
- Evaluating Our Skills
- Recognizing Cultural Misunderstandings
- Avoiding Barriers to Understanding
- Learning to Listen
- Tuning Into Conversational Gender Gaps
- Multilingual Skills
- Using Electronic Communication Effectively
- The Bottom Line
- A Look Back: I Have Learned
- Individual Action Plan (IAP)
Chapter Seven - CQ Megaskill: Managing Cross-Cultural Conflict
- Performance Skills
- Introduction
- The Meaning of Conflict
- Conflict Management
- Cross-Cultural Conflict
- The Dynamics of Cross-Cultural Conflict
- Knowing Ourselves First
- Examining the Cultural Context
- Acknowledging Differences without Stereotyping
- Seeking Culturally Relevant Information
- Understanding Communication Styles
- Avoiding Ritual Conversations
- Seeing Conflict as an Opportunity
- Achieving a Win-Win Solution
- Responding Effectively to Cross-Cultural Conflict
- Responding Effectively to Micro-Aggressions
- Other Things to Keep In Mind
- Self-Assessing
- Recognizing the Costs of Conflict Mismanagement
- The Bottom Line
- A Look Back: I Have Learned
- Individual Action Plan (IAP)
Chapter Eight - CQ Megaskill: Multicultural Teaming
- Performance Skills
- Introduction
- Teaming – Relationships and Tasks
- The Cultural Context of Teams
- The Importance of Trust
- Promoting Teamwork in Virtual Settings
- Using Cultural Differences and Similarities as Assets
- Recognizing and Responding to Fault Lines
- Understanding How a Team Develops
- Anticipating Cultural Differences
- Decentering and Recentering
- Building a High-Performance Multicultural Team
- Holding Ourselves Accountable
- Promoting Inclusion
- The Bottom Line
- A Look Back: I Have Learned
- Individual Action Plan (IAP)
Chapter Nine - CQ Megaskill: Managing Bias
- Performance Skills:
- Introduction
- Types of Bias
- Understanding the Nature of Prejudice and Stereotypes
- Distinguishing Between Stereotypes and Generalizations
- Becoming Aware of Personal Bias
- Understanding the Dynamics of Bias
- Hiding Feelings
- When Bias Leaks Out
- What is Discrimination?
- Recognizing The Many Faces of Discrimination
- Perceptions of Discrimination
- Experiencing Discrimination
- Responding to Bias Effectively
- Unlearning Personal Bias
- The Bottom Line
- A Look Back: I Have Learned
- Individual Action Plan (IAP)
Chapter Ten -CQ Megaskill: Understanding the Dynamics of Power
- Performance Skills
- Introduction
- Understanding the Nature of Power
- Perceptions of Power
- Culture of Power
- Power Distance
- Tuning Into Our Power
- Privileges: Earned and Unearned
- Recognizing Privileges
- The Invisibility of Privilege
- Identifying Our Minority and Majority Statuses
- Understanding the Repercussions of Power
- Treating People with Respect
- Stereotypes and Feelings of Guilt
- The Bottom Line
- A Look Back: I Have Learned
- Individual Action Plan (IAP)